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Pipe leaked again next day and also he came buy as well as fixed it once more. By this time the ceramic tiles where coming up as well as carpeting was wrecked.




We have actually called and left messages sometimes as well as no person returns our phone call to allow us know what is going on. Several calls over 3 months and no return calls. I am 90years old as well as do not require this agravation. Desired Result, Call by the business; Repair; End up the job, We have spoken with the client as well as asked for the fixing price quote from their professional.

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They left a mess in the driveway, basement and someone threw up ahead yard. Broke commode as well as it dripped in cellar after salesman claimed they would require to remove it. We spent for bathroom repair service. Cracked paint on wall surfaces, baseboards, broken ceramic floor ceramic tile and broke toilet paper owner.


After repeated discussions and also them not showing up we informed them to repair the dripping window. Once again was informed they don't do windows and also were informed the window needs to be changed. Preferred Outcome, Invoicing adjustment, We talked to the client on October 5th and also all concerns have been settled with the exception of the window.

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(The customer indicated he/she DID NOT accept the response from the business.) Safestep never ever concurred to remedy issue. I was told to obtain quote and afterwards they would certainly determine if the home window repair work or substitute would certainly be covered. He (James) would need to take it to his above see if it would certainly be authorized.


09/23/2021On Aug 3, 2021 I offered a $2000 deposit to buy a walk in bathtub. It was mosting likely to be funded as well as scheduled for install in Sept 15,2021. My money never ever obtained authorized and also I have been calling to obtain my down payment returned. This week I have actually left messages to both the business as well as my sales person to examine on the condition of my return.

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The refund was processed right into accounts payable that day. I should not have to call all the numbers I can find to obtain my refund. It is an actual trouble to hold up another business that is offering the exact same solution to wait till I obtain my money back.

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When I tried to make use of the tub, the circuit breaker maintained tripping. On Jan 21, 2021, I attempted to use the tub.




I informed her that a person had currently come out as well as was dealing with it. (proceeded) Desired Outcome, I desire this tub out of my residence, my sum total refunded, $2,500 for the updated water heating unit that, I am contacting react to Ms. ***'s complaint. First, I intend to excuse the problems she has had with her walk-in bathtub.

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We have actually contacted Ms - walk-in tub company Charleston. *** and we are going to replace her existing walk-in tub with a brand-new walk-in tub of the very same version as well as size with the exact additional resources same service warranty. Once the brand-new walk-in tub is mounted and she is totally satisfied with the bathtub and the installation, we will certainly address the aggravation she has experienced during the duration where she was not able to utilize her walk-in tub.


We are not able to check out the accessory submitted by Ms. ***. *** Document Connected *** This is an extension of my previous problem that was not resolved to meet my complete satisfaction.

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Brian ******* called and also said he would like to obtain me an entirely brand-new bathtub. I asked him what type of compensation I would certainly enter addition to a brand-new recommended you read tub. Each time I asked him, he would certainly state, we will need to wait to see click for info what costs are included with the new bathtub.


Saturday, June 26, my new bathtub was lastly installed. Obtained in touch with Brian M ***** on July 9. After the new bathtub was installed, he claimed it was out of his hands and also another division would certainly be taking care of the financial resources. Each time I called him, he would claim he would certainly call me back in ten mins.

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I needed to proceed calling him. On July 13, I had a missed out on phone call from someone from finance. I do not remember his name. We played phone tag for concerning a week. When I finally obtained him, he began out stating they normally pay $100 a month but since it had actually been 6 months, he would give me $200 a month.


He said, well I might have obtained you a booster. I currently had a booster that did no great. I needed to get a larger heating unit. He said he would certainly provide me an additional $1,000 off because of the hot water heater. I told him that I would certainly decline much less than $8000.